If you hire or manage people, you’ve probably encountered at least a handful of assessment tools. There are dozens of these tools on the market, and each promises insight into the minds and behavior of your team members.
Effective listening is essential in all industries and environments. Active listening is often recommended as a way to improve your listening skills. As it turns out, however, listening actively is only the first step if you want to really understand others and communicate effectively with them. Let's look at why it's essential to be a good listener and why it's important to go beyond just active listening.
We’ve all heard about the importance of becoming better listeners. The idea of being a good or active listener is often cited as a fundamental component of effective marketing, sales, or leadership. At the same time, there isn't usually much detailed information about what this actually means. What is listening, exactly? How can we actually become better listeners and why should we set such a goal?
You're no stranger to the concept of communication. After all, communication — whether over the phone or face-to-face — is a huge part of your work life. However, when many people think about communication, they're biased towards the role of speaking. But the other half of communication, listening, is equally important. By improving your ability to listen, you will improve your communication overall. And that can make big differences for your team's productivity: