Listening Intelligence Blog

Allison O'Brien

Allison O'Brien

Recent Posts

4 Steps to Giving Well Received Feedback

Posted by Allison O'Brien on Jan 7, 2020 9:38:49 AM

Giving feedback is one of the essential components of establishing credibility and trust with your team, yet it’s often overlooked as an essential component in management training programs.

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Topics: Leadership, Communication, Productivity, Performance, Engagement

Creating a Listening Culture: Part Two

Posted by Allison O'Brien on Dec 5, 2019 9:00:00 AM

In part one of "Creating a Listening Culture" I shared a staggering statistic. 89% of companies have written core values statements, but only 53% of employees know what they are. 

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Topics: Listening for Business, Listening, Leadership, Communication, Productivity, Performance

Creating a Listening Culture: Part One

Posted by Allison O'Brien on Nov 21, 2019 8:00:00 AM

After reading Gallup’s recent State of the American Workplace report, I would say we have a crisis in the American workforce. There are 100 million full-time employees in the United States and only one-third of them report feeling engaged at work. The other two-thirds are either actively disengaged (16%), or actively looking for a new job and watching for openings (51%). What is most striking is that only 13% of U.S. workers strongly agree that their organization's leadership communicates effectively.

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Topics: Listening for Business, Listening, Leadership, Communication, Productivity, Performance

Is Listening 100% of the Communication Equation?

Posted by Allison O'Brien on Sep 9, 2019 9:54:02 AM

This week I had a rich and thought-provoking conversation with Tom, a seasoned business strategy consultant, about how he uses the ECHO Listening Profile with his clients.

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Topics: Listening for Business, Listening, Leadership, Communication, Performance

Listen first. Sell me later!

Posted by Allison O'Brien on Aug 2, 2019 6:57:00 AM

I just had one of those nightmare sales situations. Maybe you can relate? Once the rep started talking, he didn’t stop. He gave me every detail about his product and service without stopping to take a breath, never mind to ask me questions about what was most important to me. Even worse, what he was explaining had no relevance to what I really needed.  I was being “pitched” and up sold, and I didn’t like it. He didn’t get the sale.

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Topics: Listening, Listening for Sales, Sales, B2B, Prospecting, Mailshake

Leadership vs Management: Communication in the Workplace

Posted by Allison O'Brien on May 22, 2019 2:03:18 PM

As a leader, are you ever disappointed in your team?  How we make requests of others can predict their success or failure.

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Topics: Listening for Business, Leadership

Should Listening Assessments be Used as a Hiring Tool?

Posted by Allison O'Brien on May 21, 2019 10:33:26 AM

A client recently asked me if her company should require every applicant to complete our company’s listening assessment as part of their hiring and vetting process. My answer: “maybe yes, but also maybe no. It really depends on the purpose and what you’re hoping to gain from the results. “

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Topics: Hiring, Leadership