Listening Intelligence Blog

Allison O'Brien

Allison O'Brien

Recent Posts

Sales Is About Listening

Posted by Allison O'Brien on May 1, 2020 5:22:07 PM

I wish I had a dollar for every time I heard someone say, “I hate sales.” Whether they said it from the perspective of “I don’t want to sell,” or “I don’t like the feeling of being ‘sold’ to,” I get it. I hate the typical notion of sales as well, what it is and how it’s generally done. But that’s not how it has to be. We can shift that paradigm by making sales about learning and listening first.

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Topics: Listening, Listening for Sales, Sales, Selling, Communication, Active Listening

Listening: The Other Half of the Communication Equation

Posted by Allison O'Brien on Apr 10, 2020 11:05:00 AM

The first time you meet someone new in a business or personal setting, the first question typically asked is, “What do you do for work?”

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Topics: Listening for Business, Listening, Assessments, Communication, Performance, Active Listening

Do You Listen When You Disagree?

Posted by Allison O'Brien on Mar 31, 2020 7:44:41 PM

We live in polarizing times. You’re either on my side, or you’re not. You agree with me, or you don’t. You get it, or you’re one of “them.”

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Topics: Listening, Communication, Active Listening

Building Trust in a Disrupted Workplace

Posted by Allison O'Brien on Mar 19, 2020 11:26:15 AM

The COVID-19 outbreak is testing the status quo. In less than one month, the way we do business has dramatically changed globally. Nearly every company is now requiring all employees with the capability to work from home to do so. Some experts have suggested this is accelerating the arrival of a new era of work; while current adaptations are seen to be temporary, many of these changes will carry forward even after the pandemic has passed. With that in mind, let’s consider what we already know about remote working.

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Topics: Listening, Leadership, Communication, Trust

Prepping for the Next Generation of Leadership

Posted by Allison O'Brien on Mar 4, 2020 1:09:05 PM

There is a blind spot at the executive level when it comes to Leadership Development. More often than not, a company’s top performers get promoted from within to fill vacant or newly created leadership roles. But without being prepared for their new position, their upward career trajectory starts to level off.  

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Topics: Listening for Business, Listening Styles, Listening, Leadership, Productivity, Performance, Active Listening, Engagement

Your Employees Want to Share Their Wisdom: Are You Listening?

Posted by Allison O'Brien on Feb 13, 2020 12:39:48 PM

Do your employees voice their ideas? Do you listen when they do?

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Topics: Listening for Business, Listening, Leadership, Performance

4 Steps to Giving Well Received Feedback

Posted by Allison O'Brien on Jan 7, 2020 9:38:49 AM

Giving feedback is one of the essential components of establishing credibility and trust with your team, yet it’s often overlooked as an essential component in management training programs.

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Topics: Leadership, Communication, Productivity, Performance, Engagement

Creating a Listening Culture: Part Two

Posted by Allison O'Brien on Dec 5, 2019 9:00:00 AM

In part one of "Creating a Listening Culture" I shared a staggering statistic. 89% of companies have written core values statements, but only 53% of employees know what they are. 

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Topics: Listening for Business, Listening, Leadership, Communication, Productivity, Performance

Creating a Listening Culture: Part One

Posted by Allison O'Brien on Nov 21, 2019 8:00:00 AM

After reading Gallup’s recent State of the American Workplace report, I would say we have a crisis in the American workforce. There are 100 million full-time employees in the United States and only one-third of them report feeling engaged at work. The other two-thirds are either actively disengaged (16%), or actively looking for a new job and watching for openings (51%). What is most striking is that only 13% of U.S. workers strongly agree that their organization's leadership communicates effectively.

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Topics: Listening for Business, Listening, Leadership, Communication, Productivity, Performance

Is Listening 100% of the Communication Equation?

Posted by Allison O'Brien on Sep 9, 2019 9:54:02 AM

This week I had a rich and thought-provoking conversation with Tom, a seasoned business strategy consultant, about how he uses the ECHO Listening Profile with his clients.

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Topics: Listening for Business, Listening, Leadership, Communication, Performance