Listening Intelligence Blog

Your Employees Want to Share Their Wisdom: Are You Listening?

Posted by Allison O'Brien on Feb 13, 2020 12:39:48 PM

Do your employees voice their ideas? Do you listen when they do?

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Topics: Listening for Business, Listening, Leadership, Performance

How to Identify & Connect With Different Types of Listeners

Posted by Christina Guarino on Jan 30, 2020 4:07:07 PM

Everyone listens to and processes information differently. Since listening is half of communication, the benefits of listening intelligently are profound. One study of 267 leading U.S. businesses found that upgrading your team members' communication effectiveness is associated with a 30% improvement in your organization's market value. Additionally, small and medium-sized businesses with 100 employees or more can save nearly $525,000 annually just by offering and properly implementing communication tools that help members of their organization effectively engage with clients and co-workers alike. 

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Topics: Listening for Business, Listening Styles, Listening, Cognitive Diversity, Communication

4 Steps to Giving Well Received Feedback

Posted by Allison O'Brien on Jan 7, 2020 9:38:49 AM

Giving feedback is one of the essential components of establishing credibility and trust with your team, yet it’s often overlooked as an essential component in management training programs.

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Topics: Leadership, Communication, Productivity, Performance, Engagement

Creating a Listening Culture: Part Two

Posted by Allison O'Brien on Dec 5, 2019 9:00:00 AM

In part one of "Creating a Listening Culture" I shared a staggering statistic. 89% of companies have written core values statements, but only 53% of employees know what they are. 

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Topics: Listening for Business, Listening, Leadership, Communication, Productivity, Performance

Creating a Listening Culture: Part One

Posted by Allison O'Brien on Nov 21, 2019 8:00:00 AM

After reading Gallup’s recent State of the American Workplace report, I would say we have a crisis in the American workforce. There are 100 million full-time employees in the United States and only one-third of them report feeling engaged at work. The other two-thirds are either actively disengaged (16%), or actively looking for a new job and watching for openings (51%). What is most striking is that only 13% of U.S. workers strongly agree that their organization's leadership communicates effectively.

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Topics: Listening for Business, Listening, Leadership, Communication, Productivity, Performance

Listening Intelligence: The Powerful Combination of Active Listening and Cognitive Diversity

Posted by Christina Guarino on Nov 6, 2019 7:00:00 AM

This is the third blog in a series of three that is covering active listening, cognitive diversity, and then how these two components combine to skyrocket team performance through Listening Intelligence. As the last two blogs have described, both active listening and cognitive diversity are important tools to enhance team creativity, cohesiveness, and productivity. But they also carry hidden drawbacks when implemented one without the other that may lead to potential decreases in collaboration. Listening Intelligence merges the high value of active listening and cognitive diversity, fashioning a combination stronger than the sum of its parts.

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Topics: Listening for Business, Leadership, Cognitive Diversity, Communication, Productivity, Performance, Active Listening

Cultivate Cognitive Diversity to Take Your Team to the Next Level

Posted by Christina Guarino on Oct 8, 2019 9:26:00 AM

 

This is the second blog in a series of three that is covering active listening, cognitive diversity, and then how these two components combine to skyrocket team performance through Listening Intelligence. Recognizing the diverse viewpoints on your team (i.e., cognitive diversity) is the key to fostering creativity and boosting productivity.  

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Topics: Listening for Business, Leadership, Cognitive Diversity, Communication, Productivity, Performance, Active Listening

Active Listening: How It Supports Business Success and Where It Falls Short

Posted by Christina Guarino on Sep 23, 2019 7:10:00 AM

 

This is the first blog in a series of three that will explore active listening, cognitive diversity, and then how they combine to create even greater business success through Listening Intelligence. The first step to improving your listening is to be an active, attentive listener let's explore this below.  

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Topics: Listening for Business, Listening, Listening for Sales, Leadership, Communication, Performance, Active Listening

Is Listening 100% of the Communication Equation?

Posted by Allison O'Brien on Sep 9, 2019 9:54:02 AM

This week I had a rich and thought-provoking conversation with Tom, a seasoned business strategy consultant, about how he uses the ECHO Listening Profile with his clients.

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Topics: Listening for Business, Listening, Leadership, Communication, Performance

Avoid the Hidden Costs of Unclear Requests

Posted by Brian Branagan on Aug 19, 2019 7:35:00 AM

Requests that aren’t specific about the desired outcomes are a frequent cause of miscoordination in the workplace. When looking at the financial and human waste that is caused by team members who don't clearly ask for what they need, the resulting costs to a company are staggering. 

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Topics: Listening, Leadership, Cognitive Diversity, Communication, Productivity